Amazon Compliance Guide

Understanding Amazon's policies and staying compliant

Understanding Amazon's Policies

Amazon has strict policies regarding review requests and seller communications. Understanding these policies is crucial for maintaining your seller account in good standing.

Key Policy Points

  • One Request Per Order: You can only request a review once per order
  • Timing Restrictions: Requests must be sent 5-30 days after delivery
  • No Incentives: Cannot offer incentives for reviews
  • Official Channels Only: Must use Amazon's official request system

Best Practices

To maintain compliance:

  • Use only Amazon's official "Request a Review" feature
  • Avoid custom email templates
  • Don't offer incentives or discounts for reviews
  • Monitor your account for policy violations